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What the session is about.
Most people still associate voice bots with rigid menus, keyword recognition and repeating their CPR number until the call gives up. That generation of technology has been replaced. Voice agents can now hold a natural conversation, so the decision in front of an organisation has moved to where to use them and how to connect them to its own systems.
A breakfast session on why voice agents are ready for serious use, with a live demo, a talk from the team that builds them, Michael Haase from Lovable as guest speaker and a fireside chat with ElevenLabs.
A live demo of what a voice agent can do today, after a short look back at the menu-driven systems it replaces.
Voice agents in customer service, with Sæmundur Ragnarsson: how they differ from dialogue-tree bots, why the main breakthrough has already happened and the work now is maturing the technology, and how company data and integration with existing systems make an agent trustworthy. A client's after-hours voice agent, launched as an addition to its existing service, is the worked example.
Voice in the apps people build, with guest speaker Michael Haase from Lovable: what can be made when Lovable and ElevenLabs are used together, shown on working examples.
A fireside chat and Q&A with Anna Neely and Emma Hernmarck from ElevenLabs, hosted by Rafael Zincke. Anna leads financial services in ElevenLabs' forward deployed engineering team, working directly with its most regulated customers. The conversation covers how those enterprises handle trust, security, risk and AI disclosure in practice, how to scope a use case for a demanding deployment, and how a first additive service grows into a core channel.
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