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We Need to Talk
What the session is about.
Most people still associate voice bots with rigid menus, keyword recognition and repeating their CPR number until the call gives up. That generation of technology has been replaced. Voice agents can now hold a natural conversation, so the decision in front of an organisation has moved to where to use them and how to connect them to its own systems.
Join Heyra for a breakfast session on why voice agents are ready for serious use, with a live demo, two talks from the team that builds them and a fireside chat with ElevenLabs.
A live demo of what a voice agent can do today, after a short look back at the menu-driven systems it replaces.
Voice agents in customer service, with Sæmundur Ragnarsson: how they differ from dialogue-tree bots, why the main breakthrough has already happened and the work now is maturing the technology, and how company data and integration with existing systems make an agent trustworthy. A client's after-hours voice agent, launched as an addition to its existing service, is the worked example.
Use cases beyond the call centre, with Nils Smed: the range of voice agents Heyra has built and where else they fit.
A fireside chat and Q&A with Anna Neely and Emma Hernmarck from ElevenLabs, hosted by Nils Smed. Anna leads financial services in ElevenLabs' forward deployed engineering team, working directly with its most regulated customers. The conversation covers how those enterprises handle trust, security, risk and AI disclosure in practice, how to scope a use case for a demanding deployment, and how a first additive service grows into a core channel.
08.00–09.30
23 October 2026
- Format
- Breakfast, live demo, talks + fireside chat
- Where
- Copenhagen. The address is shared on registration.
- Audience
- Leaders in pensions, finance and insurance, and others who own customer service, operations or technology and are considering voice agents.
When you apply for a seat, please include your role and a short note on where your organisation is today: from first ideas to agents already taking calls.
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